Frequently Asked Questions



What should I do to confirm my booking?
To confirm your booking, please complete the Application Form and make the deposit payment of RM2,500. An email will be sent confirming your deposit and room confirmation.

If your preferred room type is unavailable, an email will be sent to offer you an alternative room type.


When should I remit balance of full payment?
Full payment should be made 14 days before check-in and/or arrival at the hostel.


What is the rental payment schedule?
Rental payments are due every six (6) months and must be paid before the 1st day of the following 6-month interval.


What should I do if I wish to cancel my booking?
Please submit a letter of cancellation one (1) month before the commencement of your course, failing which deposit will be forfeited.


What is the duration of the tenancy agreement?
All tenancy agreements are for 12 months.


Is there a penalty if I check-out before the tenancy is due?
Yes, the deposit and all advance rental paid will be forfeited.


Is the deposit refundable?
The deposit is refundable upon the following conditions:
  • The applicant cancels the room booking with written notice a minimum of one (1) month before the Programme Commencement Date, OR
  • The applicant fulfils the initial tenancy agreement, and subsequent renewed tenancy (if any).

When will my deposit be returned?
After you have checked-out up, a final inspection of your room will be carried out. The deposit will be processed, after deduction for damages (if any), and returned to you within fourteen (14) working days from your check-out date.


How is the safety and security of the hostel?
Each location is within a gated community and guarded by 24-hour security services with CCTV surveillance.


Are there food outlets nearby?
Yes, there are many restaurants, cafés and fast food eateries located within Syopz Mall.


Do you provide laundry or cleaning services?
There are laundry services and a coin-operated laundromat within Syopz Mall. For U Residence, THM provides basic housekeeping for common areas only such as the dining area, washroom and kitchen. For Ruemz, THM provides basic housekeeping for common areas, room and bathroom.


Is cooking allowed?
All residents in U Residence & Ruemz are welcome to use the Common Kitchen located on the 1st Floor of U Residence. Cooking is only allowed in U Residence apartments WITH kitchenette. Microwave is provided in all U Residence apartments for re-heating food and hot drinks. NO COOKING IS ALLOWED INSIDE ALL ROOMS!


Do you provide internet access?
Residents will be able to access their student WiFi (i-Xcess) within the premises, which has been regulated for educational learning.


Can I choose who I live with?
Please let us know your preferences in the Application Form although this cannot be guaranteed. We will try our best to fulfil this request, subject to current availability and on a first-come-first-served basis. Please note that if we are unable to accommodate your preferences, your booking will not be cancelled.


Can I choose where my room is in the apartment/ building?
Please let us know your preferences in the Application Form although this cannot be guaranteed. We will try our best to fulfil this request, subject to current availability and on a first-come-first-served basis. Please note that if we are unable to accommodate your preferences, your booking will not be cancelled.


What are the general accommodation rules?
All residents must abide by the House Rules, which includes respecting each other’s customs, race, religion and social obligations. Offences such smoking, gambling, bad behaviour and vandalism (as stipulated in the Student Handbook provided upon check-in) are STRICTLY PROHIBITED and will lead to penalties, fines or even eviction. Residents caught fighting, stealing, possessing or consuming illegal drugs or alcohol will be asked to leave the premises IMMEDIATELY and they shall be reported to the proper authorities.


Why was Prepaid Air Conditioning implemented?
We discovered that an increasing number of residents tend to leave electrical appliances running, particularly their air conditioner and even when they are not in their room. The consistent dampness in the room encouraged the growth of mold and mildew along the walls and ceilings, which raised maintenance issues. Prolonged exposure could also lead to health problems in the long run.


Will residents be given complimentary hours for air conditioning usage?
THM will be providing 240 complimentary hours of air conditioning usage. Once residents’ usage exceeds this amount, residents will need to top up to continue using their air conditioning. Residents are therefore advised to practice moderation and to use the ceiling fan to supplement their usage.


Will residents be refunded for any unused hours for air conditioning?
Only unused hours gained from top ups are eligible for refund upon check out. Unused hours from the 240 complimentary hours are not refundable nor exchangeable for cash.


How much should I top up?
Top-ups are available in RM10, RM20, and RM50 denominations. Each top-up of RM10.00 will provide roughly 25 hours’ worth of air conditioning usage.


Where can I top up? And what should I bring?
Top ups are available at the prepaid kiosk or at the Helpdesk. Bring your Resident ID card and exact change.